TERMS AND CONDITIONS
- All rates quoted are inclusive of all applicable government taxes and tourism development levy.
1.CHECK IN AND CHECK OUT TIME
- Check in time is after 11:00hrs and check out time is 10:00am
- Day room use is charged at 50% of the full night occupancy rate and the check-out time is 1800hours.
2.BOOKING CONFIRMATION AND PAYMENT
- Bookings are confirmed upon receipt of a 50% non-refundable deposit that should be made 30 days of arrival date.
- Bookings made 30 days before arrival; a non-refundable fee of 50% will be required for security Masai land Safari and Lodge reserves the right to refuse bookings at its discretion.
- Children under the age of 6yrs sharing a room with an adult are free.
- Children under the age of 12yrs sharing in their own room are 75% of the adults’ sharing charges.
- A child between 6 to 11yrs sharing with one adult will be charged $30 per night on HB.
- Booking paid and cancelled in 30 days and above will have be charged 2% cancellation penalty of the total bill.
- Booking paid and cancelled in 30 days and above will have not be charged cancellation penalty of the total bill.
- Booking paid and cancelled within 14 days prior to arrival date will attract 5% penalty of the total bill.
- Cancellation done within 7days to arrival date will attract a 20% penalty.
- Cancellation done within 24hrs prior to arrival time, or no show will be charged 100% penalty.
- In the case of cancellation within 24 hours, or a NO SHOW, 100% of the applicable rate will be charged.
All applications for credit facility should be made in writing. We reserve the right to grant or decline an application.
We thank you again for considering Masailand Safari &Lodge. Should you need any further information or assistance, please do not hesitate to contact us. We look forward to hosting you!